Terms of Use

FACTS ABOUT BUYING VINTAGE

Our unique vintage pieces are hand picked and we only purchase items in the best possible condition. Keep in mind that all vintage items were pre owned and once worn. Even “deadstock” or items with original tags may have some natural wear due to age. When purchasing a vintage item, expect some natural wear due to age (20+ years). We always note in our descriptions, any minor flaws other than normal wear that may be present. Everything in our store is laundered and ready to wear. If you have any questions about a particular item, you can contact us at: lotusvintage@yahoo.com

 

SIZING

Tag sizes of vintage & modern day sizes often differ greatly from each other. When we label something with an “approximate size” it’s only as a guide. We suggest comparing the measurements of this garment to a similar garment that you already own to see if the item will fit you. Measure the item flat, and double the measurements for the bust, waist and hips by 2. We do not offer a refund due to incorrect sizing, as we take extra care to list every and all measurements.

 

HOW WE MEASURE A VINTAGE ITEM:

All garments are measured flat. For bust, waist and hips, mulitply the measurement x 2 for the accurate size.

SHOULDERS:  The seam at one shoulder to the seam on the other shoulder.

BUST:  Armpit to armpit across bustline

WAIST:  The smallest point at the waistline from seam to seam. Drop waists are measured 1-2” below the natural waist. For empire waists, measurements are taken 1-2” above the natural waist.

HIPS:  The fullest or largest part of the hips measured straight across

SLEEVE LENGTH:  From the underarm to the bottom of the sleeve.

INSEAM:  On the inside of the leg (crotch), to the ankle hem.

TOTAL LENGTH: The shoulder seam to the longest point on the garment. For pants we measure from waist to outside ankle hem .

*Note: Please go by the measurements provided in each description, not by the picture. We often clip an item on the model for an accurate looking fit and always mention if we do in the description of the garment

 

PAYMENT

We accept Visa, Mastercard, American Express, and Discover as well as Paypal at the time of purchase. New York residents will be charged  8.625% sales tax before shipping

 

SHIPPING 

We ship all orders within 3 business days of purchase. We do not ship on Sundays or Holidays.

DOMESTIC: All orders shipped in the US will be sent via USPS Priority Mail with tracking and delivery confirmation included. Express mail is also available.

Priority (3-5 business days): $8 + $3 each additional item.
Express (1-2 business days): $35 + $12 for each additional item

*Heavier items may require additional postage

*Tracking information is usually available 24 hours after shipment is made.

INTERNATIONAL: All orders are shipped Internationally via First Class International. Priority and Express are also available.

First Class International: $18 + 5 each additional item
Priority (6-10 business days): $28 + $5 for each additional item
Express (3-5 business days): $45 + $15 for each additional item

*Heavier items may require additional postage

*Tracking information is usually available 24 hours after shipment is made.

 

CUSTOMS

Any additional taxes, import fees, and surcharges  are the responsibility of the customer. Lotus Vintage is not responsible nor has prior knowledge of the amount your country may charge. We will not label an order as a gift, or at a reduced rate, so please do not ask us to. If an order is refused and sent back to us, we will retain the original shipping costs as well as any charges for return shipping

 

LOST/ STOLEN / UNCLAIMED PACKAGES

We are not responsible for any packages that are lost, stolen or damaged in the mail. We have tracking information on every package sent & will provide a copy if needed.

If a package is unclaimed by the buyer or returned to us because of an incorrect address due to a mistake by the buyer, the buyer must repay the shipping & handling fees so that the items may be re-packaged & shipped again, after confirming correct delivery address.

 

REFUNDS & EXCHANGES

When purchasing a vintage item, expect some natural wear and flaws due to age (20+ years). We are very careful with our descriptions to note any flaws or imperfections other than normal wear. We do not refund vintage items for “normal wear”

All vintage items are carefully inspected before sending to you.  We will only offer a refund if an item has been seriously misrepresented – minus shipping. If you feel that your purchase is seriously misrepresented, we will accept a return only with the original tags still attached. Please inspect your item carefully before removing the tags, as we cannot accept returns once the tags are removed.

We do not offer a refund due to incorrect sizing, as we take extra care to list every and all measurements. All approximate “fits like” sizes are an estimate. Tag sizes of vintage & modern day sizes often differ from each other. We suggest comparing the measurements of this garment to a similar garment that you already own to see if the item will fit you.

Please contact us if you have a concern with your purchase within 2 days of delivery. Returned items must be received within 10 days for Domestic via USPS Priority Mail with delivery confirmation. International orders must be received within 14 days. Return shipping is the responsibility of the customer. Shipping charges are non-refundable. Returns that have not been approved or do not meet the above requirements will be refused and returned to sender.  Please email us at lotusvintage@yahoo.com when your return is on its way and include the tracking number. We will process it immediately. All returns should be mailed to:

Lotus Vintage

12 West Carver Street

Huntington, NY 11743

 

 

ADDITIONAL POLICIES & FACTS

1. Please note that all computers display colors differently, and we are not responsible for color differences in your computer’s monitor. Keep this in mind when shopping.

2. Garments that do not fit our model may be clipped in the back to show how the item should look when worn. We never used pins.

3. Items in our Etsy store and our online store cannot be combined to save on shipping costs, we’re sorry.

4. Only one coupon code can be used per order

5. All of our items are authentic vintage. Anything modern will be clearly noted in the item description.

6. All vintage is one of a kind. Chances are we will rarely find another item exactly like the one you’re interested in. So, if you love it, buy it because you may never have the chance to own it again!

7. Privacy & Security: We’re committed to protecting your privacy and security, and we will not share your information with outside parties.

8. You may feature us or our items on your blog or website, provided you give us credit and contact us before.

9. All content on this site is property of Lotus Vintage and cannot be used without permission.

10. All of our items are laundered and ready to wear.

 

We love to answer questions, so please contact us with any concerns. We’ll be sure to get right back to you!

Email us at: lotusvintage@yahoo.com

Or call us directly at our store: (631) 470-7795

 

 

 

 

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